Frequently Asked Questions
Everything you need to know about our handcrafted Italian footwear.
Where are M.Gemi shoes made?
Every pair of our shoes is handcrafted in small, family-owned workshops across Italy, maintaining a tradition of artisanal excellence and quality.
What is your shipping policy?
We offer complimentary standard shipping on all orders within the continental United States. Expedited shipping options are available at checkout for an additional fee.
How do I determine my correct size?
Our shoes generally follow standard European sizing. We provide a detailed size guide on each product page, including specific fit notes indicating if a style runs small, large, or true to size.
What is your return and exchange policy?
We accept returns and exchanges of unworn, undamaged items in their original packaging within 30 days of delivery. Please note that items marked as Final Sale are not eligible for return.
How should I care for my leather shoes?
To maintain the longevity of your footwear, we recommend using a high-quality leather conditioner and avoiding prolonged exposure to direct moisture or heat. Store them in the provided dust bags when not in use.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please visit our shipping page for a full list of supported countries and associated customs fees.